The Seven Keys to Communicating in Japan

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280 pp., 5.5 x 8.5
Hardcover
ISBN: 9781626164765 (1626164762)

280 pp., 5.5 x 8.5
Paperback
ISBN: 9781626164772 (1626164770)

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ISBN: 9781626164789

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October 2017
LC: 2016048386

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Table of Contents
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The Seven Keys to Communicating in Japan
An Intercultural Approach
Haru Yamada, Orlando R. Kelm, and David A. Victor

The key to professional success in Japan is understanding Japanese people. The authors, seasoned cross-cultural trainers for businesspeople, provide a practical set of guidelines for understanding Japanese people and culture through David A. Victor's LESCANT approach of evaluating a culture's language, environment, social organization, context, authority, nonverbal communication, and time conception. Each chapter addresses one of these topics and shows effective strategies to overcoming cultural barriers and demonstrates how to evaluate the differences between Japan and North America to help avoid common communication mistakes. The book is generously peppered with photographs to provide visual examples. Exploring language and communication topics, international relations, and the business community, this book is an excellent intercultural overview for anyone traveling to or working in Japan.


Haru Yamada is the author of Different Games, Different Rules: Why Americans and Japanese Misunderstand Each Other, is a contributing editor to L'Echo, and consults on various communications issues. 

Orlando R. Kelm is associate professor at the University of Texas-Austin, where he focuses mainly on business language and the cultural aspects of international business communication. He also serves as the Associate Director of Business Language Education at the UT Center for Global Business. He is coauthor of The Seven Keys to Communicating in Brazil: An Intercultural Approach.

David A. Victor is professor and director of International Business Programs at Eastern Michigan University, where he focuses on cross-cultural business communication and international differences in organizational structure. He is the author of Conflict Management: A Communication Skills Approach and coauthor of The Seven Keys to Communicating in Brazil: An Intercultural Approach.


Reviews
"Based on an extraordinary understanding of the Japanese and English languages, the authors define issues with great clarity and outline useful approaches to cross-cultural understanding and communication. This book will be of enormous value for scholars starting to come to grips with the Japanese language as well as for those who have been struggling to learn it for many years."—William Breer, retired US diplomat



"With a strong bicultural vision lead by Haru Yamada, 7 Keys to Communicating in Japan offers insight for professionals who hope to have a deeper interaction with the Japanese. Highly recommended for newcomers as well as seasoned professionals."—Yoshiko Koike, President, The Kitano Hotel

Table of Contents
List of Figures and Tables
List of Photographs
Acknowledgments
Introduction
1. The Japanese Language: One Language, One Country
2. The Japanese Environment: Ma the Human Translation of Natural Space
3. Japanese Social Organization: Inside and Outside Faces
4. Japanese Contexting: Listener Talk 101
5. The Japanese Authority Conception: Playing Chess or Playing Go
6. Japanese Nonverbal Communication: Not Just About a Bow
7. The Japanese Temporal Conception: The Right Thing at the Right Time
8. Case Study: Getting Down to Earth with Cloud Computing
Notes
Index
About the Authors